Who said anything about an unholy union?
As the nation's largest cable provider and probably its most aggressive--rolling in cash, with the billions in liquid assets (or the equivalent) to be able to recently purchase Universal Pictures outright and 35% interest in MSNBC--one might expect Comcast to be more solicitous of its customers. Well, it certainly pays lip-service to the notion of "customer satisfaction." But the reality is most definitely otherwise, as reviews on sites like yelp.com demonstrate.
In ostensibly "liberal" Seattle, Comcast got the optical cables underground laid down for it forever and a day with very little return (reminding one of how Paul Allen was able also to get his South Lake developments, including a "S-L-U-T" that very very few people use at all for little in return). The City seems to bend over backwards to give huge corporations what they want and demand.
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A message sent this morning to the Office of Cable Communications/City of Seattle:
The Comcast technician who came out yesterday afternoon was borderline rude. He did not seem to believe me when I told him, for instance, that the clicking/popping/skipping sounds could be heard on the television speakers as well as the external speakers (he expressed open skepticism).
He stayed about 10-12 minutes (compared to the previous tech, who stayed perhaps 25 minutes) and in the end could not pinpoint the problem ("if there really was one," from his point of view*) except to blame the equipment (my receiver or speakers), even though I told him twice that there was no problem when I played my DVD/blu-ray player.
On the way out, the tech stated that he could address only "signal problems."
The truth is that he did very little while in my apartment, asking about issues that I had already addressed. It seemed like he just wanted to get the visit "down with" and not really want to be there.
And in the end, Comcast higher-ups don't seem particularly interested in helping me get to the bottom of things. Someone deduced, with particular acuity, that the issue must be with "television equipment," and that Comcast cannot do, thus, anything, rather than at their end.
But my HDTV is fine. I only have had these issues on one channel, the one I pay an additional fee for (and the only real reason I have Comcast Cable at all).
In fact, Comcast has had a long history of trouble transmitting International Premium Channels, as a technician had candidly admitted to me a few years ago.
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It's infuriating that Comcast bombards its subscribers with promotional schemes. hawking different permutations of its 500+ stations at different price/promotional schedules and. No wonder people don't know or understand what and why they are being charged for.
You wonder wonder whether the top-tier executives--after they have bought their mansions, other real estate, jet planes, stock options, jewelry, and other investments --take early retirement (as in their early 40's).
But they got "their stuff" from gouging the public, in millions, you and me. The "services" they provided are most likely related to advertising campaigns and coming up with what resembles most closely scams, that under different legislation, might make them the plaintiffs in lawsuits.
* Why I would make up a story about audio problems is hard to fathom. I have had Comcast for about 10 years and the audio was NEVER a problem before.